xervers, unipessoal lda is the owner of the registered trademarks xrv, xervers (here designated by own brands), associated to web products and services. The use of any of these expressions on the rest of this text and on this website should be interpreted on that context.
Our brand servers can't be used has source, intermediaries or destination of transmission of "SPAM" by mail and the client domain cannot be involved on that action. We consider "SPAM" all comercial mail not requested sent or more than 1000 mails per hour sent. In case this will happen, we reserve the right to terminate the client account promptly without notification.
Websites with xenofobia, pedofilia, violance or any other content who break the portuguese law are strictly proibited on the servers of our brands, has links that will point or send the user to those website types.
It is allowed the hosting of adult content has long that the website has a start page informing the visitor that he is entering on this type of website.
We reserve the right to delete websites who promote ilegal activities or that can arm our servers or any other server on internet. It is also proibited to have links that point the user to those kind of websites.
We reserve the right to add the tag "Developed by [Our Brand]" on all websites we create and on the sponsorships given by our system.
It is not allowed the use of programs like starx, X windows, bnc, IRC and IRC bots, eggdrop and BitchX on our servers. It is not allowed the use of insecured scripts, scripts of online chat, programs or scripts who can arm the good work of the servers. The use on the development site of such scripts or programs who can cause high MySQL, Java CPU or RAM consumption (ex: PHP scripts running for over 1 hour) will lead to the account suspension without notification. We also reserve the right to deactivate any tool, program or script provided with the hosting or on the control panels without notice, due to security issue, wrong update or any detected error. We also reserve the right to limit the number of connections per ip to keep the stability of the systems.
All infractions pointed on the previous rules can lead to the imediate termination of the service without any notification or refund. It can also be requested to the client an indemnity for the caused prejudice.
We allow the client to define a personal identification (username) and a password to access all our services.
The identification codes and password are personal and can't be provided to third persons. The client should secure and keep them. At any circumstances to not allow the abusive use of them.
We don't take any responsibility on any loss or damage caused by the abusive use of the identification codes.
The client will identify himself always on the services with the identification elements he defined respecting also to not enter on other client accounts or restricted areas of the services.
The customer is committed not to use the services to carry out illegal activities, such as the publication of information that may harm the physical or moral integrity of any other person or entity.
We don't take any responsibility of damage caused by third actions, like natural disasters or any actions that can't be controlled by us.
We don't guarantee that the service will be uninterrupted and can't take responsibility of the unavailability of that service.
The client is commited that the registration data are true and up-to-date. It is his responsability to modify the data each and necessary time to keep it up-to-date. That can be done from the client area and when it is not possible, he can contact our services by the provided means. The indication of wrong data can lead to refusal to provide a service or to cancel a service if this one is active.
The client accept that can be ordered in his name orders to renew his services. These orders doesn't take any renew obligation from the client, except that obligation is pointed.
We reserve the right to suspend the service in case the client isn't taking the responsability of the defined obligations. We can't take responsability for any losts than can result of that suspension.
The prices due by the clients to us for the service provision and eventual extras are the ones that can be found on the price table on our website. We reserve the right to modify those prices without notice.
All payments must be done before the period of the service they are being paid for. The taxes due by the transactions must be paid in full by the client.
On the payments done by bank transfer or direct deposit, the clients have to obligatory send the proof by email in format of image (jpg, pdf, etc...). The proof must have the number(s) of the payment notification(s) on it. In case of the sending of the proof of payment by mail, the client must use the same email account he used to register on our website. In case the client can't send the proof of payment, he must inform all the necessary data to locate the transaction (date of transaction, name of the orderer, value paid, source bank and number of notification). On this situation, the payment only will be registered and the services re-activated on the date of the value is credited on the account.
The service will be suspended if payment is not made and re-activation incurs a penalty of 15% of the value of the service. The content of any suspended service and not renewed on the 5 days after the suspension, will be removed without notice, including, files, emails, databases and any configs. By proceeding with the first payment, the client shows that he accept these terms. We cannot take responsability for any lost that can result of the service suspension or cancelation for lack of payment.
It won't be done any credit or exchange after the purchase of a domain name or online shop, or any other script that is associated with a license by user/domain.
We don't refund directly to client's bank account any value that the client have paid. If a client isn't satisfyed with his service, he can request the refund of the service. The value "not used" by the service will be refunded on account on our website and can be used to subscribe other services.
These Terms of Service can be changed at any time without notice. Each time the client renew a service he is accepting the Terms of Service up-to-date.
The client understand and accept on it's full all the rules above described related to all services provided our websites.
You can cancel the service until the date of its birthday. However, the following points should be taken into account:
You can request an immediate cancellation or non-renewal of the service (It will end on his anniversary date).
If you request an immediate cancellation and there are still days to his anniversary, we will not refund the amounts paid for the following reasons:
The services that have been made available to the customer will have to be deleted and any data stored will be destroyed according to the data protection law.
The IP or IP addresses used in the service, whether IPv4 or IPv6, must be scanned and cleaned from any worldwide SPAM, attack, or similar databases.
The service, if it is a hardware device, will have to be tested and put in shape to be used by another customer. Such compliance may include replacement of components that may have been damaged during the operation of the service.
We reserve the right to cancel the service without notice following the rules mentioned above.