When you interact with us through the Services, we may collect your information as described below:
We collect your information when you voluntarily provide such information, such as when you register to access our Services or use certain Services. Information we collect may include, but is not limited to, username, email address, ticket messages, attached images, or other content that you may submit to us through the ticketing feature.
Data we collect automatically: When you interact with us through the Services, we receive and store certain information, such as an IP address, Device ID, and your activities within the Services. We may store such information or such information may be included only in our database. We do not share your information with third parties (such as business partners, agents or affiliates). The Services may use this information and group it with other information to track, for example, the total number of visitors to our site, as well as the sites that direct visitors to xervers.
Aggregate Information: In a continuing effort to better understand and serve the users of the Services, we may conduct surveys of our clients' demographics, interests and behaviors based on the information collected. This research can be compiled and analyzed on an aggregate basis. We may also disclose aggregated user statistics to describe our services to current and future business partners and third parties for other legal purposes.
Information through other services: You may give us permission to collect your information on other services. For example, you can connect a social networking service ("SNS") such as Facebook or Twitter to your xervers account. When you do this, you allow us to get information from these accounts (for example, your friends or contacts).
Announcements: You may see our service advertised on other applications or websites. After clicking on one of these ads and installing our Service, you will become a user of the Service. Advertising platforms, which include Twitter and Facebook (and whose SDKs are integrated into our Service), can collect information to optimize out-of-service advertising campaigns.
If you do not wish to receive personalized advertising that is delivered by third parties outside the xervers Service, you may exercise this choice through exclusion programs that are administered by third parties, including the Network Advertising Initiative (NAI), the Digital Advertising Alliance (DAA).
No matter where you are, you agree to the processing and transfer of your information to Portugal and other countries. The laws of other countries governing the collection and use of data may not be as comprehensive or protective as the laws of the country in which you live.
The laws of some jurisdictions require companies to disclose the legal basis on which they rely to use or disclose their personal information. To the extent that these laws apply, our legal grounds are as follows:
To honor our contractual commitments with you: Much of our processing of personal data is to fulfill our contractual obligations to our users, or to take action at the request of users in anticipation of entering into a contract with them. For example, we deal with personal data based on this to create your account and provide our services.
Legitimate Interests: In many cases, we deal with personal data on the basis that it promotes our legitimate interests in ways that are not nullified by the interests or fundamental rights and freedoms of the affected individuals. That includes:
Provide a safe and enjoyable user experience;
Marketing, for example. sending e-mail or other communications to inform you of new features;
Protect our users, staff and property;
Analyze and improve our business, for example collect information about how you use our Services to optimize the design and positioning of certain resources;
Processing job applications;
Managing legal issues;
Legal Compliance: We need to use and disclose personal information in certain ways to meet our legal obligations.
To protect the vital interests of the individual or others: For example, we may collect or share personal data to help resolve an urgent medical situation.
Consent: When required by law, and in some other cases, we treat personal data based on your implied or express consent.
We are not in the business of selling your information. We believe that this information is a vital part of our relationship with you. There are, however, certain circumstances in which we may share your information with third parties, as set forth below:
Business Transfers: As we develop our business, we can sell or buy business or assets. In the event of a sale, merger, reorganization, bankruptcy, dissolution or similar event, your information may be a part of the transferred assets.
Consent: We may transfer your information with your consent.
Developers: Developers using our SDK or API will have access to their end-user information, including message content, message metadata, and voice metadata. Developers should use this information only to provide the functionality of the SDK/API in their applications and/or services.
Related Agents, Consultants, and Third Parties: Like many companies, we sometimes hire other companies or individuals to perform certain business-related functions. Examples of such functions include matching information, database maintenance, and payment processing.
Legal requirements: We may disclose your information if required by law or in good faith that such action is necessary to (i) fulfill a legal obligation, (ii) protect and defend the rights or property the Company or Related Companies. (iii) protect the personal safety of users of the Services or the public, or (iv) protect against legal liability.
You can provide us with ideas for new products or modifications to existing products and other unsolicited submissions. All unsolicited information will be deemed non-confidential and we are free to reproduce, use, disclose and distribute such unsolicited information to others without limitation or attribution.
Our services are for users over the age of 13 and we do not knowingly collect personal information from children under the age of 13. If you are the parent or guardian of a child under the age of 13 and you believe you have provided us with personal information, please contact us at firstname.lastname@example.org. For EEA residents, where the processing of personal information is based on consent, xervers will not knowingly engage in such processing for users under the age of consent under the applicable data protection law. If we know that we are involved in such processing with these users, we will discontinue such processing and will take reasonable steps to promptly remove applicable information from our records.
In general, we retain personal data for as long as it may be relevant to the purposes identified herein. To discard personal data, we may make you anonymous, delete them or take other appropriate action. Data can persist on copies made for backup and business continuity purposes for longer.
We take reasonable steps to protect the information provided by the Services from loss, misuse and unauthorized access, disclosure, alteration or destruction. However, no Internet or email transmission is completely secure or error-free. In particular, e-mail messages sent to or from the Services may not be secure. Therefore, you should take special care when deciding what information you send us by email. Please bear this in mind when posting any information over the Internet.
We believe users should be treated fairly regardless of where they are, so we have the following options available to control your data. You can update certain information by accessing your profile. You can also unsubscribe from certain email messages by clicking the "Unsubscribe" link they contain. You can disable certain cookie-related processing by following the instructions above under "Other Information". Individuals in the European Economic Area, Canada, Costa Rica and certain other jurisdictions have certain legal rights to obtain confirmation that we have personal data about them, to access personal data we have about them (including, in some cases, in portable form) and to obtain its correction, amendment, amendment or deletion under appropriate circumstances. You may also object to our uses or disclosures of personal data, request a restriction on your processing or withdraw any consent, although such actions do not normally have retroactive effect. Nor will they affect our ability to continue to process data legally.
How can I access my personal information about myself?
If you would like to submit a data access request, please contact us by email or ticket. We will then begin the process and provide you with a link to access your personal data within 30 days.
How do I correct, update, change or delete the personal information you have about me?
In addition to the functionality available through your profile, in which you can correct, update, change or delete certain personal data, you can also request further modifications directly from us. Please write to email@example.com with the words "Request for Personal Data" in the subject or body of your message, along with an explanation of the subject you wish to exercise. For your protection, we can take steps to verify your identity before responding to your request.
How do I object to or restrict the way xervers process my personal data?
You have the right to ask us to stop using or limiting our use of your personal data in certain circumstances - for example, if we do not have a legal basis to continue to use your data, or if you feel that your personal data is inaccurate . Xervers offers the ability to restrict the processing of your data for specific uses. Individuals in the European Economic Area have the right to refuse all processing of their personal data for direct marketing purposes. To exercise this right, please contact us directly. You can also click the "Unsubscribe" link in any of our marketing emails. The rights and options described above are subject to limitations and exceptions under applicable law. In addition to these rights, you have the right to file a complaint with the relevant supervisory authority. However, we recommend that you contact us first and we will do our best to resolve your concern.
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